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ADMINISTRATION - Information Systems Manager David Bliss
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Requested Action(s)
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a) AGREEMENT - Request approval and authorization for the Chair to sign the agreement with APEX Technology Management for the purpose of providing remote support services for servers, computers and network, with maximum compensation not to exceed $200,000, effective 7/1/24 and shall terminate 6/30/25
b) AGREEMENT - Request approval and authorization for the Chair to sign the agreement with APEX Technology Management for the purpose of providing on-site and cloud backup services, with maximum compensation not to exceed $30,000, effective 7/1/24 and shall terminate 6/30/25
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Financial Impact:
Funds have been budgeted in General Services1073-53170 for Fiscal Year 2024/25. Proposals are based and the number of users for any given month so cushion has been added to the maximum not-to-exceed amounts to accommodate any upward fluctuation.
Background Information:
The County has utilized Apex Technology Management for over several years to serve and support the shared network and infrastructure that serves the Annex, Administration, Courthouse and Public Guardian/Public Administrator Buildings. The remote support agreement continues the Gold support level for workstation service. The services provided within this contract include unlimited remote support for servers, computers, and network.
The Digital Umbrella On-site & Cloud agreement provides online Office 365 daily backups.
In previous years, all services have been rolled up into one agreement; however, agreement amendments became confusing when there was a change in services provided. These Apex services are broken out into two separate agreement for ease of tracking.