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Swiftly Implementation Project: Deployment for TCTAB - Senior Transportation Planner Fox
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Informational Presentation Regarding Automation Applications for TRAX by Senior Transportation Planner Ashley Fox.
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Financial Impact:
None
Background Information:
Swiftly Implementation Project: Deployment for TRAX
The Swiftly implementation project for the Tehama County Transit Agency Board (TCTAB) was completed, delivering a modernized, real-time transit management system that enhanced operational efficiency and improved passenger experience.
This multi-phase project integrated tracking, data management, and communication tools into TCTAB’s TRAX transit operations.
Project Execution & Key Achievements:
Project Coordination & Management
• Swiftly’s Implementation Manager, Solutions Architect, and Customer Success Manager collaborated with TCTAB staff to ensure smooth execution.
• TCTAB’s Project Sponsor and IT Support Representative facilitated internal
coordination to ensure agency-wide alignment.
Major Implementation Milestones:
Phase 1: Project Kickoff & Technical Scoping
• Stakeholders were aligned, goals were set, and responsibilities were defined.
• A structured project timeline was established, ensuring accountability at every stage.
Phase 2: Data Integration
• TCTAB’s GTFS static files were successfully integrated, enabling real-time route and schedule tracking.
Phase 3: Site Survey & Installation Planning
• A virtual fleet assessment was conducted, documenting installation needs and finalizing the Installation Design Document (IDD).
Phase 4: Hardware Procurement & Delivery
• All necessary onboard hardware, including tablets and tracking devices, was procured, configured, and delivered to TCTAB.
Phase 5: Hardware Installation
• All transit vehicles were equipped with real-time tracking devices, ensuring seamless GPS-based monitoring.
Phase 6: Onboard App Software Deployment & Training
• The Swiftly Onboard App was installed across all devices, and supervisors received training to guide drivers.
Phase 7: Swiftly Dashboard Training
• TCTAB staff received training on the Swiftly Dashboard, learning how to monitor live vehicle locations, analyze service performance, and issue real-time rider alerts.
Phase 8: Data Validation & Optimization
• Historical and real-time transit data were reviewed, ensuring high data accuracy for effective reporting.
Phase 9: Passenger-Facing Tools Configuration
• Real-time arrival information was integrated into Google Maps, the Transit app, and Swiftly’s Passenger Predictions Map, enhancing rider experience.
Phase 10: Project Graduation & Handover
• The implementation team transitioned support to Swiftly’s Customer Success Team, ensuring ongoing optimization and long-term benefits for TCTAB.
Demonstration & Impact:
The new system demonstrates how TCTAB’s transit network has been transformed. Riders can now access accurate, real-time bus information through multiple platforms, and agency staff have a dashboard for managing operations efficiently and proactively. This project highlights collaboration and technological advancement in modernizing transit for the community.