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CHILD SUPPORT SERVICES
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Requested Action(s)
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a) AGREEMENT -Request approval and authorization for the Chairman to sign the Memorandum Of Understanding with Butte County Department of Child Support Services for Call Center Services, effective 7/1/2026 through 6/30/29
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Financial Impact:
The Butte Call Center fields calls for Tehama County DCSS at no cost which provides a staffing cost savings for the Department.
Background Information:
Since the Department’s fire in July 2012, Tehama County Child Support Services has entered into a MOU with Butte County Department of Child Support Services for their call center to field the Department’s phone calls through the statewide 1-866-901-3212 number. Using the statewide number is considered an industry standard.
Each month, the Butte Call Center fields 300-400 calls for Tehama DCSS. The collaboration is a great resource savings for the Department, and they provide a high quality product for us.
In addition to the statewide number, the public may instantly chat with a Child Support Specialist from the landing page of the Department website. Employers are given direct access to the receptionist’s phone number, and our community partners utilize direct lines to staff.